DeRoure Logo

Terms and Conditions

Please read this carefully. The terms below govern your use of the DeRoure Trading Limited internet site ( and by accessing this website you agree to be bound by the terms and conditions that appear below. If you do not accept these terms then please do not use the website.

We may change these terms at any time without notice by updating the terms shown below. It is your responsibility to review the below terms and conditions each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

This website is for personal use only and is not to be used for any commercial purpose.


Copyright DeRoure Trading Limited. All Rights Reserved. The DeRoure logo and all text, images, graphics, sound files, animation files, and video files specifically representing DeRoure Trading Limited are all subject to copyright and other intellectual property protection. The DeRoure Trading Limited internet site may also contain material that is subject to the copyright rights of their providers such as vehicle manufacturers for example. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any material, on any part of this website, or otherwise use it for any public or commercial use without the prior express written permission of DeRoure Trading Limited or their respective owners. Without limiting the foregoing, if you believe that your work has been copied and posted on the website in a way that constitutes copyright infringement, please notify us in writing with full details. We will take such action that we in our absolute discretion deem appropriate.

Product/Service Information:

The information on the DeRoure Trading Limited internet site is intended for use only by UK residents from within the UK. The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws.

Some of the product information, illustrations and images contained on the DeRoure Trading Limited internet site, may have been prepared for generic use by the vehicle manufacturers, potentially in different countries around the world. DeRoure Trading Limited holds no liability for vehicle specifications that are no longer available or not available in this country.

Whilst every effort has been taken to ensure accuracy of product and service information, some inaccuracies may occur. It is important that you do not rely on this information but check with DeRoure Trading Limited, about any items which may affect your decision to purchase a product or service. DeRoure Trading Limited accepts no liability for loss or damage resulting from errors or misleading information found within this website.

All prices are current at the time of publication and subject to change without notice.

Warranties and Representations:

The DeRoure Trading Limited internet site and the information, images, materials and other content shown on this site, is provided without any representation or endorsement being made and without any warranty of any kind, whether expressed or implied, including but not limited to; any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded.

Without limitation to the foregoing, although we take care to ensure that the information, images, materials and other content provided on DeRoure Trading Limited internet site is accurate, we give no warranties of any kind, express or implied, that they are accurate, complete or up to date. You should not rely on the information to make any decision or take any action. DeRoure Trading Limited shall not accept any liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

In no circumstances will DeRoure Trading Limited be liable for any losses sustained and arising out of or in connection with use of this website, or any site accessed from this website including, but not limited to, loss of profits, loss of data or loss of goodwill (whether direct or indirect), nor any economic, consequential, indirect or special loss.

Correspondence with DeRoure Trading Limited:

Telephone calls and e-mail correspondence with DeRoure Trading Limited to the e-mail addresses and telephone numbers accessible through, or obtained from this website, may be recorded or monitored. By using these communication methods you are consenting to the recording or monitoring of your calls and e-mails.

Returns Policy:

The DeRoure Trading Limited web site operates a returns policy provided the goods and their packaging are received back by us within 14 days of receipt and in accordance with the following guidelines:

Order discrepancies and lost or damaged Parts:

Right to cancel

(Consumer Protection (Distance Selling) Directive 97/7/EC).

The right to cancel allows you time to examine the goods. The cooling off period starts when the contract is concluded and ends 7 working days after the day the goods are received. The right to cancel does not apply to any item which is specifically made to order.

When customers exercise the right to cancel they are under a duty to take reasonable care of the goods and to return them to us in the condition they were supplied. It shall be the responsibility of the customer to cover return postage costs. It is advised that returned items be sent via recorded mail as we cannot be responsible for lost items.

Order cancellations must be submitted to us in writing - email, fax or letter.

Conditions of sale

DeRoure Trading Limited - Privacy Policy.

This privacy policy sets out how DeRoure Trading Limited uses and protects any personal information that you give DeRoure Trading Limited.

DeRoure Trading Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site you can be assured that it will only be used in accordance with this privacy statement.

DeRoure Trading Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What information we hold

We will only collect personal information, such as your name and contact information including e-mail address, where it is relevant to the provision by us of cars, services and other items to you.

What we do with the information we hold

We require this information in order to provide you with a better service and to meet our legal and regulatory obligations. We may use information for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other web sites

Our web site may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing or any other purposes, you may change your mind at any time by writing to or e-mailing us at

Please bear in mind that if you ask us to delete all personal information about you, we will not be able to send you product recall or safety information. Your purchase history will also be erased and you will not be able to purchase from the site until you re-register.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or it is necessary in order to provide you with the service you have requested or where it we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to DeRoure Trading Limited, Epsom Road, West Horsley, Surrey, KT24 6DG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Informing you about our products and services:

We may use your information to contact you with news on products or services provided/sold by DeRoure Trading Limited and products and services provided by other group companies, (or our carefully selected business partners), which may be of interest to you and occasionally for market research purposes.

We and these other parties may contact you by post, phone, e-mail, SMS and other electronic means.

You can opt out of receiving marketing communications from us on products and services by contacting us at

DeRoure Trading Limited internet site:

We try to keep our websites secure. However you recognise when providing your information to us through our websites, or when you send us or ask us to send you any of your confidential information by e-mail, that the internet and e-mail communications over the internet may not be secure. DeRoure Trading Limited cannot be responsible for any loss or unauthorised interception of information transmitted via the internet, which is beyond our control.

The DeRoure Trading Limited internet site may contain links to other websites outside of our group. Our privacy policy only applies to our website. We are not responsible for the content, privacy or security of other websites.

When you visit our web site, our web server automatically records your IP address, the web site from which you visit us, the web pages you actually visit and the date and length of your visit. Personal data is only stored if volunteered by you, for example in the context of an enquiry, a survey, entering a promotional contest etc.

Use of cookies on the DeRoure Trading Limited internet site:

A ‘cookie’ is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can recognise you on your return. A cookie will typically contain the name of the domain from which the cookie has come, the lifetime of the cookie and normaly a unique identifying number.

When you visit DeRoure Trading Limited internet sites we may send you a cookie. We may use cookies in the following ways:

Two types of cookies may be used on the DeRoure Trading Limited internet sites: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for longer, (how long will depend on the lifetime of the specific cookie). You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our websites if cookies are disabled.

You can find information on how to disable or enable cookies by visiting

When providing information to DeRoure Trading Limited it is understood that if you give us information on behalf of someone else, you confirm to us that you have their permission to do so and that they are aware of the contents of this privacy policy and do not have any objection to our processing their information in accordance with this policy.

You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you.

You have a right to ask what information we hold about you. We may charge you a small fee for this (the statutory fee is currently £10.00).

If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so.

All correspondence including but not limited to, telephone calls and e-mails to DeRoure Trading Limited may be recorded and/or monitored for training purposes.

DeRoure Trading Limited uses technical and organisational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons.

Company Information:

DeRoure Trading Limited is responsible for the content of this website. DeRoure Trading Limited is a company registered in England and Wales under company number 01969577 and has its registered office at Epsom Road, West Horsley, Leatherhead, Surrey, KT24 6DG. Telephone: 0044 (0) 845 652 9958, e-mail:, VAT Registration: GB335414279.